Refund & Cancellation

Application Processing

When a customer submits an application through the Public Sewa portal, our team reviews the application details and verifies the submitted documents. Applications are processed in a transparent and timely manner, and users are informed about the status at every stage.

If the application is rejected due to incorrect information, incomplete documents, or if the service has already been applied previously, the applicant will need to contact the respective regional office for further assistance. In such cases, the application fee will not be refunded.

Refunds will only be issued if the issue occurs due to a technical problem with the website or a payment failure caused by the payment gateway.

Intellectual Property Rights

  • Once a customer submits an application through the Public Sewa portal, the application enters the processing stage.
  • If the application is rejected due to incorrect information, incomplete documents, or if the service has already been applied earlier, the application fee will not be refunded.
  • In such cases, the applicant will need to contact the respective regional office for further assistance.
  • Cancellation of an application is not allowed once the application has been successfully submitted on the portal.
  • Refund will only be issued if the issue occurs due to a technical problem on the website or a payment gateway failure.

Use of Information

  • User information is collected solely for the purpose of processing applications and verifying submitted documents.
  • We do not sell, trade, or share personal data with unauthorized third parties under any circumstances.
  • All collected data is stored securely following industry-standard security practices to protect against unauthorized access, loss, or misuse.
  • Information may be used to communicate updates about application status, service improvements, or other official notifications related to Public Sewa services.
  • Refunds will only be issued in case of a technical problem on the website or a payment failure caused by the payment gateway. Application rejection due to incorrect information, incomplete documents, or prior submissions will not qualify for a refund.
  • Applicants may need to contact the respective regional office for guidance in cases where applications are rejected or issues arise outside technical/payment failures.

Services We Provide

Public Sewa provides digital assistance services such as application processing, document verification, payment handling, and certificate delivery through a secure online portal. User data such as name, contact details, and documents are collected only to complete the requested service.

Refunds will only be issued in case of a technical problem on the website or a payment failure caused by the payment gateway. If an application is rejected due to incorrect information, incomplete documents, or prior submission, the application fee will not be refunded. Applicants may need to contact the respective regional office for guidance in such cases.

  • Online application submission and tracking.
  • Secure document upload and verification.
  • Safe and transparent payment processing.
  • Final certificate or service delivery via user dashboard.
  • In case of multiple payments for the same application data by the same user, a refund will be issued automatically.
  • If a document has already been submitted by another user, any duplicate application fee will be refunded to the user via their portal, as the system already has the data.